Refund and Return Policy

Effective Date: April 27, 2025

At Lucktopix, we are committed to delivering high-quality LEGO products and providing exceptional customer satisfaction. This Refund and Return Policy outlines your rights and our procedures for returns, exchanges, and refunds. By purchasing from Lucktopix, you agree to the terms detailed below.

We comply fully with all applicable consumer protection laws and Google AdSense policies to ensure a transparent, fair, and user-friendly shopping experience.

Return Eligibility

Customers may request a return or exchange within 14 days of receiving their order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the original packaging.

  • The item must be in the same condition that you received it, free from any damage or wear.

  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

Items that are opened, used, damaged by the customer, or returned after the 14-day window may not be eligible for a refund or exchange.

Non-Returnable Items

Certain types of products are exempt from being returned. These include:

  • Gift cards

  • Downloadable software or digital products

  • Clearance or final sale items

  • Customized or personalized LEGO sets

Please contact our support team if you are uncertain whether your item qualifies for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A full or partial refund will be processed to your original method of payment.

  • Refunds typically take 5 to 10 business days to appear on your account, depending on your bank or payment provider.

If your refund is delayed or missing, please check with your bank first, then contact us for further assistance.

Exchanges

If you received a defective or damaged item, we are happy to offer an exchange for the same item. Please contact us immediately upon receipt, providing clear photos of the defect or damage to expedite the process.

Exchanges are only offered for the same product unless otherwise agreed upon by our customer service team.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a defective or incorrect item.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. Lucktopix is not responsible for returned items lost in transit.

Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. After an order has been processed and shipped, it cannot be canceled. In such cases, you may initiate a return after receiving the item.

Faulty or Incorrect Items

If you receive an incorrect or faulty product, please contact our customer service team within 48 hours of delivery. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.

Photographic evidence of the fault or incorrect item is required to process claims efficiently.

Customer Satisfaction Commitment

At Lucktopix, your satisfaction is our priority. If you are dissatisfied for any reason not covered in this policy, please reach out to our customer service team. We are committed to resolving issues fairly and promptly, in accordance with Google AdSense and consumer protection standards.

Contact Us

If you have any questions about our Refund and Return Policy, please do not hesitate to contact us. We are here to assist you.

  • Company Name: Lucktopix

  • Address: 4510 Retreat Avenue, Isle Au Haut, Maine, United States

  • Phone Number: 207-335-6738

  • Email: info@lucktopix.xyz

Thank you for shopping with Lucktopix. We appreciate your trust and support.