Shipping Policy
Effective Date: April 27, 2025
At Lucktopix, we are committed to delivering your LEGO products safely, efficiently, and reliably. This Shipping Policy outlines the terms and conditions regarding shipping and delivery services for all orders placed through our website https://lucktopix.xyz/.
By placing an order on our website, you acknowledge and agree to the terms detailed in this Shipping Policy. Our goal is to ensure a seamless, secure, and transparent shipping experience that aligns with the standards set by Google AdSense and global e-commerce practices.
Shipping Destinations
Lucktopix currently ships to addresses within the United States. We are actively working to expand our shipping capabilities to include international destinations in the near future.
We do not ship to P.O. Boxes, military APO/FPO addresses, or freight forwarding locations at this time. Please provide a valid residential or business address to ensure successful delivery.
Processing Time
Orders are typically processed within one to two business days after payment has been successfully received and verified. Processing time includes order verification, product inspection, quality checks, and packaging.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holiday periods, processing times may be extended slightly due to higher order volumes. We appreciate your patience during these periods.
Shipping Methods and Delivery Times
We offer a range of shipping options to meet different needs:
Standard Shipping: Estimated delivery within 5 to 7 business days after processing.
Expedited Shipping: Estimated delivery within 2 to 4 business days after processing, subject to availability and location.
Delivery times are estimates and may vary based on factors such as location, weather conditions, courier delays, and unforeseen circumstances beyond our control.
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can monitor your shipment status through the carrier’s tracking system.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping fee will be displayed during checkout before you complete your purchase.
Occasionally, we may offer free shipping promotions. Terms and eligibility for free shipping will be clearly communicated on our website during promotional periods.
Any additional charges such as taxes, customs duties, or import fees for international shipments (once available) are the responsibility of the customer.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can use this tracking number to monitor your shipment’s progress directly through the courier’s website.
Please allow up to 24 hours for tracking information to become available after you receive your shipping confirmation.
If you do not receive tracking details within three business days of your order being processed, please contact our customer support team for assistance.
Delivery Issues
Lucktopix is not responsible for delivery delays caused by courier services, natural disasters, or unforeseen events.
If your package is marked as delivered but you have not received it, please first check with neighbors or building management. If you are unable to locate the package, contact the courier service directly to file a claim. Our support team can assist you in the process if needed.
For packages returned to us due to incorrect address information provided by the customer, additional reshipping charges may apply.
Damaged or Lost Shipments
In the rare event that your package is lost or arrives damaged, please contact us within 48 hours of delivery. You must provide clear photographs of the damaged item(s) and packaging to help us file a claim with the courier.
We will work diligently to resolve the issue, which may include reshipping the order or issuing a refund, depending on the circumstances.
Claims submitted after 48 hours of receipt may not be eligible for replacement or refund.
International Shipping (Coming Soon)
We are planning to expand our shipping services to international customers. When available, international orders may be subject to customs duties, import taxes, and additional fees charged by the destination country.
Customers are responsible for paying any such fees. Lucktopix is not responsible for customs clearance delays or additional charges once the package reaches the destination country.
Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our practices, shipping options, courier relationships, or applicable legal requirements. Updates will be posted on this page with a new Effective Date.
We encourage you to review this Shipping Policy periodically. Continued use of our services after any modifications indicates your acceptance of the updated terms.
Customer Service Commitment
At Lucktopix, we prioritize customer satisfaction. Our dedicated support team is available to assist you with any shipping-related inquiries, tracking issues, or delivery concerns.
If you have questions about your shipment, please do not hesitate to reach out to us.
Contact Us
For any inquiries or concerns regarding shipping, please contact our customer support team:
Company Name: Lucktopix
Address: 4510 Retreat Avenue, Isle Au Haut, Maine, United States
Phone Number: 207-335-6738
Email: info@lucktopix.xyz
Thank you for choosing Lucktopix. We are honored to serve you and look forward to delivering creativity and imagination to your doorstep.