Refund and Return Policy of Lucktopix

Effective Date: February 17, 2025

At Lucktopix, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process. Please read our policy carefully to understand your rights and the procedures to follow when returning or requesting a refund for a product.

1. Return Policy

We accept returns on most items within 30 days of the purchase date. If you wish to return an item, it must meet the following conditions:

  • The item must be unused and in its original, undamaged packaging.
  • The item must not be marked as non-returnable (e.g., special promotions or clearance items).
  • The return request must be made within 30 days from the date of delivery.

To initiate a return, please contact our customer service team at info@lucktopix.xyz with your order number, and our team will provide you with detailed instructions on how to return the product.

2. Refund Policy

Refunds will be issued for returns that meet the criteria outlined in our Return Policy. We process refunds as quickly as possible, typically within 7-10 business days after receiving the returned item. The refund will be credited to the original payment method used during the purchase.

  • If the item is returned due to a defect, damage, or incorrect order, we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer will be responsible for the return shipping costs.

Please note that shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

3. Non-Returnable Items

Certain products are non-returnable. These include:

  • Opened or used products that are no longer in resalable condition.
  • Specially marked items that are explicitly non-returnable as part of promotional offers.
  • Gift cards or digital products (if applicable).
  • Items purchased over 30 days ago are not eligible for returns.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@lucktopix.xyz. We will arrange for a return, replacement, or full refund, depending on your preference. To facilitate the return process, please provide:

  • Photos of the damaged or defective item.
  • Your order number.
  • A description of the issue.

We will arrange for a free return shipping label if the item is deemed damaged or defective.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product for another, you must return the original item and place a new order for the desired product.

6. Process for Returning an Item

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer support team via info@lucktopix.xyz or call us at 586-797-7821 to request a return.
  2. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
  3. Pack and Ship: Carefully package the item in its original condition, including all accessories and parts. Use a traceable shipping service for your return to ensure it is received.
  4. Refund Processing: Once we receive the returned item, we will inspect it. If it meets the return criteria, we will issue your refund within 7-10 business days.

7. Customer Service Contact

If you have any questions about our refund and return policy or need assistance with a return, please contact us:

  • Email: info@lucktopix.xyz
  • Phone: 586-797-7821
  • Address: 239 Ritter Avenue, Southfield, Michigan, United States

Thank you for shopping at Lucktopix. We are committed to providing high-quality products and excellent customer service to ensure your satisfaction. Should you have any concerns, do not hesitate to reach out.